Casinos score FAQ — Answers to all your questions, right here

No. Only one account per person is permitted at Casinos Score. Attempting to open multiple accounts may result in both accounts being suspended and any bonuses being forfeited.

A verification email typically arrives within 2–5 minutes. If you don't see it, check your spam or promotions folder. If it's still not there, Help Center to request a resend.

KYC (Know Your Customer) is a requirement under international licensing regulations. It confirms account ownership and helps prevent fraud. Verification is typically completed within 24–72 hours of submitting a photo of your NID or passport. Large withdrawals may be held until verification is complete.

On the login page Go to the login page and click the "Forgot password?" link. A reset link will be sent to your registered email address. The link remains active for 15 minutes. If you have any trouble, in the Help Center Contact us.

Changing your email requires identity verification. Submit a change request through your account settings. Usernames are generally not editable. For more details, in the Help Center Contact us.

To permanently close your account in the Help Center Submit a written request. Make sure to withdraw any remaining balance before closing. If you wish to close your account for responsible gaming reasons, Responsible Gaming Visit the page.

Yes. Casinos Score's Mobile App You can also register easily from there. The app is available on both Android and iOS, and the registration process is just as straightforward as on the website.

Casinos Score currently supports the following payment methods:

• Mobile Pay (Personal & Merchant)
• Nagad
• Rocket (DBBL)
• Bank Transfer (selected banks)
• Cryptocurrency (USDT, BTC)

Deposits are instant across all methods, and withdrawals are typically processed within 5–30 minutes.

The minimum deposit is ৳500 and the minimum withdrawal is ৳500. Maximum deposit and withdrawal limits depend on your account verification status and payment method. To find out more, Help Center View.

Casinos Score does not charge any fees on deposits. However, your payment provider (such as Mobile Pay) may apply their own transaction charges, which are outside our control.

Withdrawals to Mobile Pay and Nagad are typically completed within 5–30 minutes. Bank transfers may take 1–3 business days. Withdrawals made between midnight and 6 AM may be processed the following morning. Withdrawals can be delayed if KYC verification is incomplete.

First, wait 15 minutes. If the issue persists, contact us with a screenshot of the payment along with in the Help Center the support team. Keeping your transaction ID or reference number handy will help resolve things faster.

As a general fraud-prevention measure, withdrawals are recommended through the same method used for the deposit. In special cases, an alternative method may be approved. For more details, Help Center Find out here.

Common reasons a withdrawal may be rejected:

• KYC verification incomplete
• Bonus wagering requirements not yet met
• Account information discrepancy
• Exceeding the maximum withdrawal limit

Check your email notifications to find out why, or in the Help Center Contact us.

Yes, Casinos Score supports deposits and withdrawals in USDT (TRC20/ERC20) and BTC. Crypto transactions may take between 15 minutes and 1 hour depending on network confirmations.

Registration Once completed, the welcome bonus is automatically credited on your first deposit — no separate code needed. For full bonus terms and conditions, Promotions page View.

The wagering requirement tells you how many times you need to bet your bonus before you can cash it out. For example, a BDT 1,000 bonus with a 20x wagering requirement means you need to place a total of BDT 20,000 in bets. Your bonus balance cannot be withdrawn until this condition is met.

Free spins are generally applicable to specific slots games. The eligible games are listed in the bonus offer details. Free spins expire if not used before the end date.

Yes. If you'd prefer not to receive bonuses, use the bonus opt-out option in your account settings, or in the Help Center let us know. Deposits made without a bonus can be withdrawn directly.

A cashback bonus returns a percentage of your net losses over a set period (typically weekly). For example, with a 10% weekly cashback, a ৳5,000 loss would earn you ৳500 back. For more details, on the Promotions page View.

Yes. Refer a friend and you'll receive a referral bonus once they successfully register and make their first deposit. For current referral offers, Promotions page View.

Bonus validity varies by offer. Typically, welcome bonuses are active for 30 days, free spins for 7 days, and reload bonuses for 14 days. Any unused bonus is automatically cancelled upon expiry.

No separate application is needed to join the casinos score VIP program. You are automatically upgraded to higher VIP tiers based on your regular gaming activity. On the High Roller page Learn more.

Casinos Score offers 1,000+ games. The main categories are:

• Slot games (Classic, Video, Megaways)
• Live Casino (Blackjack, Roulette, Baccarat, Live Shows)
• Table games (Poker, Craps)
• Sports Betting (cricket, football, tennis, and 30+ other sports)
• Virtual Sports

To see new games New Games page Visit.

RTP (Return to Player) is the percentage of total wagers a game pays back over the long run. For example, a 96% RTP means an average return of ৳96 for every ৳100 wagered. Blackjack and video poker typically offer the highest RTP (99%+). Each game's RTP is listed on its info page.

Yes. All games on Casinos Score use RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Live games are run by real dealers and streamed live for full transparency.

Yes. All games are supported on mobile browsers and our on the Mobile App The app generally delivers smoother gameplay and faster loading times.

Yes. Casinos Score's Betting The section offers live/in-play betting. You can place bets in real time as matches unfold, with live odds updated throughout. Live betting is available for cricket, football, and all other popular sports.

If you disconnect, your game state is saved on the server. You can pick up right where you left off once you reconnect. For slots, if the connection drops mid-spin, the result is determined server-side and will be available when you return. If you run into any issues, in the Help Center let us know.

Most slots and table games have a demo mode, so you can learn the game without betting real money. Note that Live Casino games do not have a demo mode, and bonuses cannot be used in demo mode.

Yes. We use 256-bit SSL encryption, and your personal data is never sold or shared with third parties. For full details, please see our Privacy Policy Read more.

Log In After that, go to Account Settings → Security. You'll find the option to enable 2FA there. Both Google Authenticator and SMS are supported. Once 2FA is active, an additional code will be required at every login.

• Only casinosscore.bet Log in from the official domain
• Casinos Score will never ask for your password via email or SMS
• Don't click on unfamiliar links
• If you notice anything suspicious, in the Help Center let us know

Change your password immediately and in the Help Center Contact us. Our team can temporarily lock the account and launch an investigation. If the claim is verified, compensation will be arranged.

Yes. Casinos Score operates under an international gaming license. Our platform undergoes regular independent audits to ensure fairness and security. For more details, About Us View on page.

Yes. In accordance with GDPR and our Privacy Policy you may request deletion of your data in accordance with the policy. However, certain information must be retained for a specified period due to legal obligations. To submit a request, in the Help Center Contact us.

You can set daily, weekly, or monthly deposit limits in the Responsible Gaming section of your account settings. Decreasing a limit takes effect immediately, but increasing one requires a 24-hour waiting period.

Self-exclusion lets you block your own account for a set period. Options range from 1 week to permanent — you choose the duration that works for you. Responsible Gaming from the page or the Help Center's to apply.

During the Cooling-Off Period (24 hours to 6 weeks), you cannot play any games, but you can still log in to your account to check your balance and make withdrawals. It is a less restrictive option compared to self-exclusion.

Some common signs:

• Chasing losses by playing more
• Neglecting family and work responsibilities
• Borrowing money to gamble
• Being unable to stop playing

Need help? Responsible Gaming Reach out to the support organizations listed on the page.

Casinos Score is strictly for users aged 18 and over. If there are minors in your household, use parental control software on your device and never share your login credentials. For more details, Responsible Gaming View on page.